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Juan
Hospitality Professional with 5+ years of customer service experience
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Competencies
Provided guest relations and handled customer needs across hospitality settings.
Supervised staff, coordinated operations, and maintained service standards.
Collaborated effectively with team members to ensure guest satisfaction.
Managed high-pressure situations in hospitality and safety operations.
Education
Languages
Summary
Industrial engineer with international experience in hospitality and administration, specializing in customer service, team leadership, and safety training.
Key Achievements
- Managed bar operations and inventories at Ritz Carlton Bahrain Hotel
- Organized sea trips and ensured safety compliance as Boat Captain at Star Marine BH
- Supervised restaurant operations and staff scheduling at Maxx Royal Turkey Hotels
Experience
WAITER / BARTENDER
Responsible for bar operation and administration., Check and control of inventories., Customer Service and guest order taking., Ensure guests need satisfaction.
TOUR GUIDER / BOAT CAPTAIN
Sea Trips and excursions organizer., First Aid and Boat safety Trainer., Ensure Safety of the Boat and guests need satisfaction.
RESTAURANT SUPERVISOR
Responsible for restaurant operation, staff timings and scheduled, customer care and guest needs satisfaction.