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Juan
APAC Agent / Flight Agent
Video resume
Contact
Competencies
Demonstrated experience with Customer Service & Client Support.
Demonstrated experience with Phone and Email Communication.
Demonstrated experience with Problem Solving & Issue Resolution.
Demonstrated experience with Customer Inquiry Management.
Demonstrated experience with Active Listening & Clear Communication.
Education
Languages
Summary
APAC Agent / Flight Agent open to new opportunities
Experience
APAC Agent / Flight Agent
Provide customer support related to flight quotations, itinerary options, fares, and travel packages.. Quote and set up flights using GDS platforms, including Sabre and Seaweb.. Review available fares and process travel packages accurately at the time of purchase.. Communicate travel information clearly while maintaining a professional customer experience.
Customer Service Agent
Guided customers through financing and loan-service processes for purchases at major retailers.. Assisted customers with product purchases, installment options, and future payment plans.. Explained service information clearly and addressed customer questions throughout the process.. Provided customer support with a solutions-oriented and professional approach.
Customer Service Representative
Supported customers of an online banking service through phone-based customer service.. Explained application functionality, online payments, credit cards, and common system issues.. Provided clear information about digital banking services and helped customers understand available functions.. Handled customer inquiries while maintaining professionalism and attention to detail.
AYS Call Center Agent
Answered internal and external hotel calls and provided accurate information to guests.. Assisted guests with reservations, hotel information, and general inquiries.. Communicated clearly with guests and supported a consistent hospitality experience.
BellBoy / Receptionist
Welcomed local and international guests and provided information about hotel services and activities in Cali.. Assisted guests with luggage and attended to their needs throughout their stay.. Supported reception and front-desk service while maintaining a professional and welcoming approach.
Skills
Video Transcript
bilingual english/spanish Costumer services representative
Hi everyone, my name is Juan, I'm 30 years old and living here in the north of the city in Cali, Colombia. I've been working in the customer service. First of all, I have started my career in the Intercontinental Hotel in Mario Hotel. Then I decided to move forward to the VPS company. I have worked in the Task Force company and also in the Allorica. I have developed a good job in the customer service, which I have learned a lot of things in regards of it. Thank you.