Versatile professional with over 5 years in logistics coordination, customer service, and quality assurance. Skilled in dispatching, data analysis, content development, and financial processes, with bilingual proficiency in English and Spanish.
Coordinated freight, transportation, and route planning for efficiency and cost savings.
Handled benefits, claims inquiries, and first-level retention for health insurance clients.
Gathered and analyzed quality assurance data to support agent performance and process improvements.
Developed communication content and managed social media for UNHCR's internal and public projects.
Perfiles y Soluciones Logísticas S.A.S (Lean Solutions Group)
Dry van dispatching for routes in California and Oregon, Processing and managing inbound orders for delivery of machinery parts to ensure timely fulfillment., Transportation track and trace., Freight financial auditing.
Optum Global Advantage Colombia S.A.S
Handling of benefits and claims inquiries via phone for health insurance companies., First level retentions.
United Nations High Commissioner for Refugees (UNHCR)
Content development for internal and public usage, Provided back-office support for the implementation of social projects., Social media management
Teleperformance Colombia S.A.S
Delivery of constructive feedback and development of targeted action plans to support continuous performance improvement., Quality assurance through data gathering and analysis of phone interactions for a ratio of 40–55 agents.
SECONDARY EDUCATION
COMMUNICATIONS DEGREE
Handled claims inquiries, invoicing, and payment processing in healthcare and mobility sectors.
Pharmbills
Generate and send invoices to customers based on sales orders or contracts., Record and apply incoming payments (checks, ACH, wire transfers, credit cards) to customer accounts., Communicate with customers via phone and email to follow up on past-due invoices.
Voyager Global Mobility
Multi-channel management of vehicular incident reports and claims inquiries from drivers, adjusters, insurers, and law offices., Intake of statements and preparation of accurate documentation for claims processing., Support in risk management by gathering key information for underwriting assessment.