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Juan
Logistics Coordinator with 5+ years in supply chain management
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Competencies
Coordinated freight, transportation, and route planning for efficiency and cost savings.
Handled benefits, claims inquiries, and first-level retention for health insurance clients.
Gathered and analyzed quality assurance data to support agent performance and process improvements.
Developed communication content and managed social media for UNHCR's internal and public projects.
Handled claims inquiries, invoicing, and payment processing in healthcare and mobility sectors.
Education
Languages
Summary
Versatile professional with over 5 years in logistics coordination, customer service, and quality assurance. Skilled in dispatching, data analysis, content development, and financial processes, with bilingual proficiency in English and Spanish.
Key Achievements
- Managed dry van dispatching for routes across California and Oregon, optimizing transportation efficiency.
- Handled inbound orders processing for machinery parts, ensuring timely delivery and fulfillment.
- Analyzed phone interactions for 40-55 agents, supporting quality assurance and performance improvements.
Experience
LOGISTICS COORDINATOR
Dry van dispatching for routes in California and Oregon, Processing and managing inbound orders for delivery of machinery parts to ensure timely fulfillment., Transportation track and trace., Freight financial auditing.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Handling of benefits and claims inquiries via phone for health insurance companies., First level retentions.
PUBLIC COMMUNICATION UNIT INTERN
Content development for internal and public usage, Provided back-office support for the implementation of social projects., Social media management
QUALITY ASSURANCE ANALYST
Delivery of constructive feedback and development of targeted action plans to support continuous performance improvement., Quality assurance through data gathering and analysis of phone interactions for a ratio of 40–55 agents.
ACCOUNTS RECEIVABLE SPECIALIST
Generate and send invoices to customers based on sales orders or contracts., Record and apply incoming payments (checks, ACH, wire transfers, credit cards) to customer accounts., Communicate with customers via phone and email to follow up on past-due invoices.
FIRST NOTICE OF LOSS REPRESENTATIVE
Multi-channel management of vehicular incident reports and claims inquiries from drivers, adjusters, insurers, and law offices., Intake of statements and preparation of accurate documentation for claims processing., Support in risk management by gathering key information for underwriting assessment.