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Juan
Loan Processor with 5+ years of customer service and supervision experience
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Competencies
Provided customer support, resolved issues, and handled inquiries across multiple roles, demonstrating strong communication skills.
Managed loan applications, verified borrower documentation, and coordinated with stakeholders to facilitate loan closures.
Supervised supermarket staff, ensuring task compliance and smooth daily operations.
Handled inbound and outbound calls efficiently, addressing customer needs and providing solutions.
Engaged with customers to promote products, handle quotes, and process orders effectively.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, loan management, and supervision. Skilled in handling complex inquiries, managing loan applications, and supervising staff to ensure operational excellence.
Key Achievements
- Processed and managed loan applications from submission to approval, ensuring compliance and accuracy.
- Supervised supermarket staff, overseeing daily operations, task adherence, and supplier bill management.
- Handled customer calls and queries at Teleperformance and Concentrix, resolving diverse issues efficiently.
Experience
Salesman
Reception of Clients, merchandise, quotes, orders and payment of orders.
Supermarket supervisor
In charge of supervising the development of the activities of cashiers, butchers, packers, storekeepers and others in the supermarket, ensuring compliance with these tasks and the proper functioning of the supermarket., In charge of bills payment and schedule of collection dates of the same with...
Agent
Reception of calls, attention and customer service, resolution of problems and doubts of the user about the product.
Agent
Reception of calls, attention and customer service, resolution of problems and doubts of the user about the product, cross selling.
Loan Processor
Processed and managed loan applications from initial submission through underwriting approval and finalizing with the closed loan., Collected, reviewed, and verified borrower documentation including income, assets, credit, and identification., Coordinated with loan officers, underwriters,...