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Product Manager with 8+ years of experience in SaaS and FinTech
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Competencies
Directed product lifecycle from ideation to deployment, aligning with business goals.
Implemented Scrum and Kanban workflows to improve team productivity and transparency.
Coordinated with clients and internal teams to gather requirements and deliver solutions.
Utilized analytics tools to monitor product performance and inform strategic decisions.
Familiar with APIs, databases, and cloud services to support product development and troubleshooting.
Education
Summary
Dedicated product management professional with over 8 years of experience driving product development, leading cross-functional teams, and enhancing client satisfaction across SaaS and financial technology sectors.
Key Achievements
- Led development and launch of a new SaaS platform, increasing client adoption by 30% within the first year.
- Streamlined project management processes, reducing time-to-market for key features by 20%.
- Managed cross-functional teams across product, engineering, and marketing to successfully deliver multiple product releases.
Experience
Personal / Virtual Assistant
Managed executive calendars, scheduled appointments, and coordinated meetings across time zones., Handled email correspondence and client communications in English and Spanish., Organized documents, reports, and operational records., Coordinated daily tasks to ensure efficiency and deadline compliance., Provided high-level administrative and personal support in a remote environment.
Dispatcher – Ground Freight Logistics
Coordinated and tracked freight loads in real time., Communicated with drivers and clients to ensure on-time delivery., Resolved operational issues under high-pressure environments., Maintained accurate records in TMS and internal systems.
Medical Appointment Scheduler & Insurance Billing
Scheduled and confirmed medical appointments in English., Verified insurance eligibility and followed up on claims., Supported medical billing and patient account management., Handled high-volume calls while maintaining service quality.