This is my profileContact via CazVidJuan
Call-Center Agent with 5+ years in technical support and customer service
Contact
Competencies
Provided troubleshooting and technical problem resolution through various communication channels.
Handled customer inquiries and issues related to products and services, ensuring customer satisfaction.
Promoted and sold telecommunication packages to clients, increasing revenue opportunities.
Conducted reviews and audits to improve service quality and agent performance.
Utilized standard office programs for documentation, presentations, and musical notation.
Education
Languages
Summary
Experienced call-center agent with expertise in troubleshooting, customer service, and quality assurance.
Key Achievements
- Managed and resolved technical issues across multiple platforms via phone, chat, and email.
- Proficiently sold and promoted telecommunication packages, increasing customer engagement.
- Conducted quality audits to enhance service delivery and agent performance.
Experience
Pianista
Empleado en el manejo de alimentos
Atención al público, Manejo y producción de alimentos, Domicilios
Auxiliar de trabajo
Asistencia en medición
Agente de Call-Center
Manejo y solución de problemas técnicos, Venta de paquetes de telefonía
Tenor 1
Profesor independiente de piano y teoría
Agente de Call-Center
Manejo y solución de problemas técnicos vía chat
Agente de Call-Center
Manejo y solución de problemas logísticos y técnicos vía teléfono, chat e email, Auditoría de calidad para el avance y mejoría de los agentes en cuanto al servicio prestado