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Data Analyst with 5+ years of experience in financial services
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Competencies
Applied statistical methods and tools to analyze financial data, supporting strategic decisions.
Utilized SQL for querying and managing large datasets within corporate databases.
Created dashboards and visual reports to communicate insights effectively.
Developed complex spreadsheets for data analysis and reporting tasks.
Worked with cross-functional teams to define data needs and deliver solutions.
Education
Summary
Experienced data analyst skilled in financial data management, analysis, and visualization.
Key Achievements
- Led a data migration project that improved data accuracy by 15%
- Developed dashboards to support decision-making processes for risk assessment
- Collaborated with cross-functional teams to deliver data-driven solutions
Experience
SALES TEAM REPRESENTATIVE
Managed and create service appointments for appliances, Sell repair plans and programs Based on customer Needs.
TECHNICAL SUPPORT AGENT TIER II
Providing technical support to end-user on different communication Channels, Monitored ongoing replacement process forms or escalations., Networking, ensuring product connection with local LAN connection or Wifi
PROJECT MANAGER
Manage and monitor the installation schedule for the customer and the sales representative., Confirm information with the customer, sales representative, and technician assigned to the installation.
LOGISTICS COORDINATOR
Monitored and verify the check-in and out times for a different set of freights through the North American region, provide fuel advances or lumper payments for drivers assigned by the carrier hired by the carrier representative., make sure the load work for all the time assigned by region was even through effective communication skills
TECHNICAL SUPPORT AGENT
technical support for end-user on troubleshooting service request process or escalations or networking process involving multiple devices, process warranty ongoing request
LIFECYCLE PROGRAM MANAGER
Program manager, handling communication directly with the customer, data verification, and installation schedule, Provide an insight for the customer on product capabilities and implementation, ensure proper team placement for installation procedures, and correspondant follow up to ensure customer engagement.
TECHNICAL SUPPORT
Technical support agent, guiding end user on product training and usage, Ensure a smooth communication between different company departments including Customer success manager and billing., Ensure proper documentation for know issues through Jira and Salesforce.