Experienced data analyst skilled in financial data management, analysis, and visualization.
Applied statistical methods and tools to analyze financial data, supporting strategic decisions.
Utilized SQL for querying and managing large datasets within corporate databases.
Created dashboards and visual reports to communicate insights effectively.
Developed complex spreadsheets for data analysis and reporting tasks.
SITEL GROUP
Managed and create service appointments for appliances, Sell repair plans and programs Based on customer Needs.
CONCENTRIX SERVICES
Providing technical support to end-user on different communication Channels, Monitored ongoing replacement process forms or escalations., Networking, ensuring product connection with local LAN connection or Wifi
E2E NEARSHORE SOLUTIONS
Manage and monitor the installation schedule for the customer and the sales representative., Confirm information with the customer, sales representative, and technician assigned to the installation.
LEANSTAFFING SOLUTIONS
Monitored and verify the check-in and out times for a different set of freights through the North American region, provide fuel advances or lumper payments for drivers assigned by the carrier hired by the carrier representative., make sure the load work for all the time assigned by region was even through effective communication skills
HIGH SCHOOL DEGREE
Discover other professionals with similar experience
Worked with cross-functional teams to define data needs and deliver solutions.
SITEL GROUP
technical support for end-user on troubleshooting service request process or escalations or networking process involving multiple devices, process warranty ongoing request
NUB 7/8 CISCO ACCOUNT
Program manager, handling communication directly with the customer, data verification, and installation schedule, Provide an insight for the customer on product capabilities and implementation, ensure proper team placement for installation procedures, and correspondant follow up to ensure customer engagement.
LEAN TECH SOLUTIONS - PLATFORM SCIENCE ACCOUNT
Technical support agent, guiding end user on product training and usage, Ensure a smooth communication between different company departments including Customer success manager and billing., Ensure proper documentation for know issues through Jira and Salesforce.
