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International Logistics Coordinator with 5+ years in logistics and customer service
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Competencies
Coordinated international logistics operations, managing documentation, disputes, and payments.
Provided support for clients in logistics, telecommunications, and tourism sectors, ensuring quality service.
Enhanced communication skills through customer interactions, internships, and team collaborations.
Handled invoicing, dispute resolution, and documentation processes across different roles.
Engaged in sales activities and client negotiations, focusing on service promotion and client needs.
Education
Languages
Summary
Logistics professional with comprehensive experience in coordinating international shipments, customer support in diverse industries, and managing administrative processes. Skilled in communication, problem-solving, and documentation, with a strong focus on client satisfaction.
Key Achievements
- Managed and followed up on key accounts in the after-hours department, ensuring client satisfaction.
- Facilitated communication with customers and supported processes such as invoicing, disputes, and additional charges within logistics operations.
- Gained diverse experience across sales, customer communication, and administrative tasks, demonstrating role versatility.
Experience
International Logistics Coordinator
I’m part of an American logistics company that focuses mainly on providing outsourced services or 3PL., I’m an international logistics coordinator, where I have been able to face several challenges in different areas within the company such as sales, communication with customers to meet their needs through our services., I am also part of the after-hours department, where I manage and follow up the most important accounts of the company., I also assist in the processes and documentation within each load such as invoices, disputes, payments, approval of additional charges such as detention, layover, etc.
Tourist Guide Internship
I worked as an intern in order to become a professional tour guide., I worked in this hotel where I was able to improve and acquire more communication skills, timely customer service, and problem-solving, being a receptionist., I also learned to propose a solid value to each of the activities I performed., I had the opportunity to learn about travel, reservations, check-in, check-out, sales of tour packages, food, products, and rooms.
Bilingual Customer Service and Sales Advisor
I used to work as a customer service and sales agent for clients in the United States, offering support for internet, television, and telephone services., This was my first job where I was able to learn to offer impeccable service as well as work for the results that I was able to obtain by being highlighted as top performance.
Local Tourism Operation Internship
I worked as an intern in a local tourist operation, where the main functions I performed were to assist customers with their questions, provide them with valuable information about the shopping center, as well as to contribute to the improvement of processes within the marketing area.