This is my profileContact via CazVidJuan
Customer Service and Logistics Specialist with 7+ years in client support and operations
Contact
Competencies
Provided comprehensive support for corporate accounts, resolving complex issues and ensuring high satisfaction standards.
Managed daily tracking and data entry for truck loads, maintaining accuracy and timeliness in logistics workflows.
Recruited and onboarded remote and on-site sales agents, contributing to team growth and process efficiency.
Ensured accurate data entry and maintained clear communication channels with stakeholders in logistics and customer service roles.
Provided payroll support and resolved complex client issues across multiple corporate accounts, maintaining service standards.
Education
Summary
Dedicated professional with over 7 years of experience in customer service, logistics, recruitment, and HR support. Skilled in issue resolution, stakeholder communication, and team leadership, consistently exceeding targets and ensuring operational excellence.
Key Achievements
- Led escalation management at NEARSOL, resolving complex customer issues and serving as acting team manager and QA for 15+ agentes.
- Streamlined truck load tracking and data entry at Russell Transport, ensuring accuracy and efficiency in logistics operations.
- Recruited and onboarded over 8 remote and on-site sales agents daily for Kampaign Kings, surpassing hiring targets consistently.
Experience
Billing Manager - Customer Care Representative
Managed and resolved escalated customer issues, serving as the primary point of contact for supervisor-level calls, ensuring high customer satisfaction and resolution rates., Conducted detailed reports on escalated calls., Served as acting manager and QA, feedback provider for a team of 15+ agents...
CSR Specialist
Managed the daily uploading, tracking, and tracing of truck loads, ensuring accurate and timely data entry into logistics systems., Maintained clear and effective communication with all stakeholders, including customers, dispatch teams, and drivers, to ensure on-time delivery and high service...
Recruiter and HR Assistant
Recruited top talent from Latin America and Colombia for both remote and on-site sales campaigns, consistently exceeding hiring targets by onboarding 5+ remote agents and 3+ on-site agents daily., Supported HR operations by organizing databases, coordinating events, and managing documentation.
Customer Service Associate
Provide expert customer service and support for 102+ corporate accounts, specializing in end-to-end payroll processing and complex issues, including tax inquiries, manual checks, and reversals.