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Juan
Customer Service & Tech Support Specialist with 4+ years of bilingual experience
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Competencies
Delivered customer support in both English and Spanish, ensuring effective communication and issue resolution.
Provided technical assistance for Shopify store setup, troubleshooting, and third-party integrations.
Utilized CRM platforms to manage customer inquiries, cases, and documentation efficiently.
Managed multiple customer queries simultaneously in fast-paced environments, maintaining quality service.
Education
Languages
Summary
Bilingual Customer Support and Technical Support professional with over four years of experience in e-commerce and travel industries. Skilled in managing customer inquiries, technical troubleshooting, and platform management, with proficiency in Zendesk, Shopify, and global distribution systems. Committed to delivering empathetic service, optimizing workflows, and maintaining high customer satisfaction in remote roles.
Key Achievements
- Provided bilingual (English/Spanish) customer support via phone and chat for international clients.
- Handled high volume of inquiries, resolving issues efficiently to maintain customer satisfaction.
- Assisted Shopify users with store setup, troubleshooting, and third-party app integration, focusing on first-contact resolution.
Experience
Bilingual Customer Service Representative
Provided bilingual (English/Spanish) customer support via phone and chat for international clients., Handled a high volume of inquiries, resolved issues efficiently, and ensured high customer satisfaction., Developed strong multitasking abilities in a fast-paced environment.
Tech Support Representative for Shopify
Offered technical support to Shopify users via chat and voice channels., Assisted merchants with store setup, troubleshooting errors, integrating third-party apps, and resolving payment and shipping issues., Delivered high-quality service with a focus on first-contact resolution.