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Software Developer with 5 years of experience in Agile teams
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Competencies
Used extensively in front-end and back-end development of web applications.
Developed dynamic user interfaces and single-page applications.
Designed and implemented RESTful services for client-server communication.
Participated in Scrum teams, managing sprints and iterative development cycles.
Education
Summary
A highly motivated developer with a track record of building impactful web applications and leading projects through the full development lifecycle.
Key Achievements
- Led the development of a scalable web application used by over 10,000 users
- Integrated third-party services to enhance application functionality and user experience
- Progressed from Junior Developer to Senior Developer within 3 years, demonstrating skill growth and increased responsibilities
Experience
WAITER
Customer service, organization and cleaning of the restaurant, applying good communication with my teamwork and increasing my ability to work under pressure.
PRODUCTION MANAGER
Manage the operational side of the business with a group of 12 employees in order to complete the processes as profitably as possible in a footwear factory.
OPERATIONS SUPERVISOR
Responsible for leading a team of 12 agents and guiding them to complete the metrics established by the company to provide the best quality of customer service.
INTAKE MARKETER/RECEPTIONIST IN CUSTOMER SERVICE
Responsibilities included soliciting pending documentation to facilitate the seamless admission process for patients. Additionally, provided exemplary customer service by efficiently routing patients and callers to the appropriate individuals.
TEAM LEADER
Led and managed a team of 15 agents, providing guidance, motivation, and performance coaching to help them achieve all key metrics and goals., Monitored daily operations to ensure efficiency, quality, and compliance with company standards., Conducted regular performance reviews, offered feedback, and implemented strategies to improve productivity and customer satisfaction.