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Juan
Customer Service & Data Analysis Specialist with 6+ years in support and operations
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Competencies
Utilized data reporting, visualization tools, and Excel to analyze and present data insights.
Provided direct support to customers and property owners, and managed customer service teams.
Supervised a team of 10 staff members, handled hiring, training, and performance monitoring.
Managed work orders, customer issues, and shipping arrangements to support logistics operations.
Ensured the accuracy and compliance of property listings for a travel and rental platform.
Education
Languages
Summary
Dedicated professional with extensive experience in customer support, data management, and team leadership across diverse industries.
Key Achievements
- Audited property listings to ensure accuracy and compliance for a leading travel platform.
- Supported data management processes including collection, cleaning, and reporting at Lean Solutions Group.
- Led a team of 10 as Operations Supervisor, overseeing service quality, training, and payroll management.
Experience
Customer Service Specialist
Specialized in auditing and improving property listings for a leading travel and home rental platform., Ensured accuracy, quality, and compliance of the content published on the platform., Provided direct support to property owners and managers.
Data Assistant
Supported the management, processing, and analysis of data within the organization., Collected, cleaned, and maintained datasets., Assisted in generating reports and insights.
Logistics Coordinator
Ensured work orders are updated in real-time., Entered orders and registered the proper data., Managed customer service issues and supported all orders., Handled the packaging and preparing process before shipping to different worldwide destinations.
Operations Supervisor
Managed a team of around 10 people., Monitored the service of the customer service agents., Provided tools and training for the best service and results., Created action plans, handled bonus structure, payroll, interviews, and recruitment of new talents.
Customer Service Agent
Customer Service Agent
Customer Service Sales Assistant
Helped customers find the right products and satisfaction of their needs in the body shop supply industry.