Juan - Customer Service & Recruitment Specialist with diverse client-facing experience

Medellín, Antioquia, Colombiaen

Handled customer inquiries via email for multiple clients, ensuring timely responses.

Assisted in hotel reservations, providing personalized service to clients in bilingual environments.

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Summary

Experienced in bilingual customer support, client assistance, and technical recruitment across various industries.

Key Achievements

Recruited specialized technical staff for aircraft maintenance roles in the US market.

Skills

Customer ServiceIntermediate

Responded to customer inquiries and FAQs via email across different companies.

Bilingual CommunicationIntermediate

Provided customer service and assistance in both Spanish and English for reservations and support.

Recruitment & SelectionIntermediate

Managed the recruitment process for specialized roles, including aircraft maintenance technicians.

Client Support & AssistanceIntermediate

Supported clients with service inquiries and reservation processes in a bilingual setting.

Languages

English(Good (British accent))

Experience

Customer service agent

Teleperformance Medellín

11/07/2016 - 02/20/2017

Respond to users concerns and FAQS via email.

Customer service agent

Teleperformance Medellín

10/16/2018 - 07/05/2020

Respond to users concerns and FAQS via email.

Bilingual sales agent

Contrate servicios temporales

01/10/2020 - 16/02/2021

Provide customer service and assist people with hotel reservations.

Bilingual sales agent

Solvo Global S.A.S

16/02/2021 - 09/08/2021

Provide customer service and assist people with hotel reservations.

Bilingual recruiter

Onelink S.A.S

01/03/2022 - 14/06/2022

Carry out the selection and recruitment process of employees for the company named Launch in the united states, my job was basically recruit the mechanics in charge of doing maintenance to commercial and military aircrafts.

Education

Institucion educativa Fe y Alegria nueva generacion

Completed 2005

Institucion educativa Jose Eusebio Caro

Completed 2011

Institucion tecnica Cesde

Video and film production

Politecnico prosanear

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This is my profileContact Juan