This is my profileContact via CazVidJuan
HR Specialist at Amazon Operation Service Colombia SAS
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Competencies
Expertise in managing complex cases, ensuring timely resolution and customer satisfaction.
Knowledge of legal regulations to ensure organizational adherence and risk mitigation.
Skilled in mediating disputes and fostering positive communication among stakeholders.
Proficient in database query development and troubleshooting to support operational analysis.
Education
Languages
Summary
Juan is a dedicated professional with extensive experience in HR support, systems analysis, and education. Skilled in case management, conflict resolution, and database querying, he excels in optimizing processes and ensuring compliance. His diverse background enhances his ability to analyze operational incidents and develop effective solutions.
Key Achievements
- Optimized customer support processes, enhancing efficiency and customer satisfaction at Amazon.
- Resolved complex operational issues through effective social skills and policy knowledge.
- Analyzed and improved incident management workflows in support systems.
- Developed resolution strategies that reduced error resolution time.
Experience
DLS HR Specialist
Management of social skills and knowledge of Amazon policies to generate effective and efficient solutions to the problems experienced by our customers and facilitate their shopping experience on Amazon.
Systems Analyst
Analysis of operational incidents in Support ETB Configurator ESP. Performed failure impact analysis and generated resolution strategies and created queries to resolve computer errors.
Analysis of operational incidents in the ETB ESP support configurator.. Conducting failure impact analysis and generating resolution strategies and creating queries to resolve computer errors.
Social Sciences and Philosophy Teacher
Experience teaching children and instilling a passion for social sciences and philosophy in my students.