This is my profileContact via CazVidJUAN
Data-Driven Professional with 5+ Years in Customer Service and Operations
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Competencies
Expertise in managing customer relationships, ensuring quality standards, and driving satisfaction.
Proven ability to supervise teams, analyze performance, and implement strategies for improvement.
Skilled in collaborating on data-driven projects utilizing advanced technological tools.
Proficient in Office Suite, iWork, and specialized document analysis tools for diverse applications.
Education
Languages
Summary
JUAN brings over 5 years of expertise in customer service, operations, and data-driven projects. Adept at team leadership, client management, and leveraging advanced tools to optimize performance. Fluent in English with a background in law and forensic analysis.
Key Achievements
- Led team performance improvements at DoorDash, resulting in higher operational metrics.
- Recognized as a high-performing advocate at ALORICA, exceeding evaluation standards.
- Managed customer relationships effectively at QUESTX/NEXTGEN, achieving operational targets.
- Collaborated on advanced data projects at OUTLIER.AI, leveraging cutting-edge technological tools.
Experience
Independent Contractor
Collaborates on data-driven projects using advanced technological tools.
Senior Customer Service Representative
Managed customer relationships and achieved operational targets while maintaining high-quality standards.
CITI Advocate
Recognized as a high-performing advocate during Wave 1, excelling in evaluations and operational enhancements.
Team Lead
Supervised teams, analyzed performance, and implemented strategies to improve results.
Senior Agent
Enhanced operational metrics and mentored peers.
Operations Customer Service Representative
Delivered exceptional customer support with consistent performance in quality metrics.