Dedicated professional with a decade of managing infrastructure projects, optimizing processes, and leading teams.
Skilled in planning, executing, and overseeing infrastructure projects to meet objectives and timelines.
Experienced in coordinating with clients, vendors, and teams to ensure clear information exchange and project alignment.
Proficient in developing budgets, monitoring expenses, and optimizing resource allocation.
Led diverse project teams, fostering collaboration and ensuring task accountability.
Taskus
Assisted customers in purchasing event tickets, Provided personalized recommendations, Resolved inquiries to ensure a seamless buying experience, Utilized strong communication skills to build trust and guide clients through the platform
Webhelp/Concentrix
Specialized support for users who own smartwatches with EKG reader, Helped solve problems related to the device, synchronization, configurations and data analysis in the application, Collaboration with technical teams to identify and escalate recurring problems
Teleperformance
Efficient support for owners of commercial premises, Resolved technical and operational incidents, Ensured positive experiences in the service, Collaboration in the incorporation of new partners
Colombian National Navy
Ensured the availability, maintenance, and efficient administration of technological equipment and fiscal resources, Provided top-of-the-line technical support for local equipment and networks and servers
Technologist
Technician
Baccalaureate Degree
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Basic experience in identifying potential project risks and developing mitigation strategies.