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Juan
Tech Support Specialist with 15+ years in IT and Customer Service
Video resume
Tec Support
I'm looking for a tec support job. Home Office preferred. Over 15 years of experience helping and resolving issues.
Contact
Guadalajara, Jalisco, México
Available on CazVid
Competencies
Technical SupportExpert
Provided troubleshooting and resolving hardware, software, and network issues in various organizations.
Customer ServiceAdvanced
Handled customer inquiries and technical assistance, ensuring effective communication and issue resolution.
Call Center OperationsIntermediate
Managed inbound support calls, documented issues, and provided timely solutions for telecom services.
IT Support in Education and GovernmentAdvanced
Supported IT infrastructure and end-users in university and government settings, maintaining operational stability.
Summary
Over 15 years dedicated to providing technical assistance across government, education, and telecom sectors.
Key Achievements
- Gained extensive tech support experience across government, education, and telecom sectors.
- Provided technical assistance for Verizon online customer support, enhancing customer satisfaction.
- Accumulated over 15 years of resolving technical issues in diverse environments, including call centers.
Skills
Technical SupportCustomer ServiceCall Center OperationsIT Support in Education and Government
Published on CazVid - Jul 3, 2025