Juan - Tech Support Specialist with 15+ years in IT and Customer Service

Guadalajara, Jalisco, Méxicoen

Gained extensive tech support experience across government, education, and telecom sectors.

Provided technical assistance for Verizon online customer support, enhancing customer satisfaction.

Published on CazVidVideo interview available

Summary

Over 15 years dedicated to providing technical assistance across government, education, and telecom sectors.

Accumulated over 15 years of resolving technical issues in diverse environments, including call centers.

Technical SupportExpert

Provided troubleshooting and resolving hardware, software, and network issues in various organizations.

Customer ServiceAdvanced

Handled customer inquiries and technical assistance, ensuring effective communication and issue resolution.

Call Center OperationsIntermediate

Managed inbound support calls, documented issues, and provided timely solutions for telecom services.

IT Support in Education and GovernmentAdvanced

Supported IT infrastructure and end-users in university and government settings, maintaining operational stability.