Demonstrated experience with Microsoft Office suite.
Demonstrated experience with Excel proficiency.
Demonstrated experience with Salesforce.
WNS Costa Rica
Provide technical support for glucose meters by assisting patients with device issues through phone., Troubleshooting issues, providing guidance on calibration, and resolving error codes, ensuring optimal system functionality., Documenting all interactions thoroughly, and maintaining compliance with HIPAA and FDA regulations.
Genpact Costa Rica
Provided customers with banking and financial information, reviewed accounts for accuracy, and clarified product terms., Processing applications, handling payments and refunds, transmitting documents, and updating account records.
Amazon Costa Rica
Supported Amazon employees in the US via phone and chat., Creating cases, processing leave and accommodation extensions, reviewing documentation for case manager approval, and providing payroll details to employees on leave., Mentored MHLS Associates to enhance KPIs and meet Q&A Coaching Form standards.
Compañía Nacional de Fuerza y Luz
Bachelor’s degree
Human Resources Management Professional Certificate
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Managed electrical projects within high-risk communities, including working with immigrant populations., Ensured that all project activities were carried out in strict compliance with ISO 9001, ISO 14001, and OHSAS 18001 standards., Focused on driving continuous improvement throughout each phase of the project, upholding optimal safety protocols, and maintaining high standards of operational performance.
Otec Viajes
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TeleTech Costa Rica
Led a team of 20 customer service representatives supporting Vodafone Spain, overseeing operations to deliver efficient service and high customer satisfaction., Facilitated weekly coaching sessions to evaluate key performance indicators, assess team morale, and ensure that service level agreements were met consistently.
