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Administrative professional with 10+ years of supportive roles in diverse industries
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Competencies
Handled diverse administrative tasks such as calendar management, documentation, and team onboarding to support organizational operations.
Collaborated with logistics teams to monitor shipments, resolve issues, and optimize routes to improve delivery times.
Provided customer support through calls, emails, and chats, ensuring issue resolution and customer satisfaction.
Maintained effective communication channels and facilitated coordination among teams and executives.
Utilized Excel, Tableau, and PowerBI for data analysis, reporting, and visualization tasks.
Education
Languages
Summary
Experienced administrative and logistics professional with a strong background supporting operations across various industries, proficient in data analysis and team coordination.
Key Achievements
- Streamlined logistics operations with Walmart, enhancing delivery efficiency
- Managed executive schedules and coordinated meetings, supporting leadership teams
- Provided critical administrative support across multiple roles, ensuring operational effectiveness
Experience
Administrative Assistant
Performed essential administrative tasks to enhance team efficiency and support operations., Managed ticket creation, processed payroll forms, and handled discrepancy reports to ensure smooth payroll processes., Maintained communication channels on Microsoft Teams, kept internal documents up-to-date, and guided new team members on reporting protocols., Provided critical support to Operations Leaders, enabling them to focus on strategic objectives by handling day-to-day operational duties.
Logistics Coordinator
Collaborated with Walmart to streamline logistics operations, managing real-time communication with dispatchers and drivers to ensure timely deliveries., Monitored shipment progress, resolved logistical issues, and optimized routes to enhance operational efficiency and client satisfaction.
Executive Assistant/Internships
Managed the executive's calendar, coordinated meetings and travel, and served as the primary communication liaison., Organized and facilitated meetings, supported various projects, and maintained a well-organized office environment., Additionally, handled sensitive information with confidentiality and provided administrative support to other executives as needed.
Customer Service Rep.
Helped customers by providing advice on issues related to their bank accounts, to ensure their total security, privacy and meet their expectations by answering general queries and offering solutions through calls, emails and internal chats of the company to which it is provided service.
Customer Service Rep.
Delivered high-quality service to customers by addressing general queries and providing solutions., Participated in a mobile campaign, engaging customers in discussions about available plans, persuasively communicating the benefits, and successfully upselling upgrades for their mobile phones.