Juan - Medical Interpreter with Healthcare and Customer Service expertise

Armenia, Quindío Department, Colombiaen

Translated in real-time during medical appointments to facilitate clear communication between doctors and patients.

Handled customer inquiries and complaints, resulting in improved customer loyalty and satisfaction.

Published on CazVid

Summary

Experienced medical interpreter and customer service specialist skilled in real-time translation, client communication, and conflict resolution.

Key Achievements

Managed high-stress customer service situations effectively, maintaining professionalism under pressure.

Skills

Interpretation AccuracyAdvanced

Utilized healthcare interpretation skills to ensure accurate, real-time communication in medical settings.

Customer ServiceAdvanced

Provided courteous assistance and resolved customer issues efficiently, enhancing customer experience.

Cultural InsightIntermediate

Leveraged cultural understanding to improve communication and service delivery across diverse populations.

Active ListeningAdvanced

Applied active listening to accurately interpret and address patient and customer concerns.

Problem-Solving

Experience

Medical Interpreter

Teleperformance

2020-08 - 2022-02

Translate in real time between two parties who were in a medical appointment, usually a doctor and the patient, making the information very clear for both of them to understand in their target language.

Customer Service Representative

Voyces

2021-02 - 2021-08

Handled customer inquiries and suggestions courteously and professionally., Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Actively listened to customers, handled concerns quickly and escalated major issues to supervisor., Managed high-stress...