Experienced medical interpreter and customer service specialist skilled in real-time translation, client communication, and conflict resolution.
Utilized healthcare interpretation skills to ensure accurate, real-time communication in medical settings.
Provided courteous assistance and resolved customer issues efficiently, enhancing customer experience.
Leveraged cultural understanding to improve communication and service delivery across diverse populations.
Applied active listening to accurately interpret and address patient and customer concerns.
Teleperformance
Translate in real time between two parties who were in a medical appointment, usually a doctor and the patient, making the information very clear for both of them to understand in their target language.
Voyces
Handled customer inquiries and suggestions courteously and professionally., Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Actively listened to customers, handled concerns quickly and escalated major issues to supervisor., Managed high-stress...
High School Diploma
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Addressed and resolved customer and interpretive challenges effectively in high-pressure environments.