Juan - Telemarketing Agent with 5 years in Customer Retention

Monterrey, Nuevo León, Mexicoen

Successfully reduced customer churn by effectively addressing client concerns and providing tailored solutions.

Achieved a 20% increase in customer retention during the first year at Suthernland.

Published on CazVid

Summary

Dedicated telemarketing professional with a strong track record in customer retention and sales. Proven ability to enhance customer satisfaction and loyalty.

Key Achievements

Consistently met and exceeded sales targets by leveraging strong communication skills across multiple telemarketing roles.
Recognized for outstanding customer service performance and awarded 'Agent of the Month' at Fidelis Elite Systems.

Skills

Customer ServiceAdvanced

Expert in resolving customer issues and enhancing satisfaction through effective communication.

TelemarketingAdvanced

Skilled in both inbound and outbound telemarketing with a focus on customer retention strategies.

Sales TechniquesIntermediate

Proficient in applying persuasive sales techniques to convert leads into satisfied customers.

Data ManagementIntermediate

Able to efficiently manage customer data and track interactions to inform follow-up strategies.

Microsoft Office Suite

Experience

Retention Telemarketing Agent

Suthernland

2022 - 2023

Received inbound calls from Fubo's active clients.. Provided customer service and was in retention shortly after starting.. Asked probing questions to find out why they wanted to discontinue their service in order to find a way to convince the customer to stay.

Telemarketing Agent

Fidelis Elite Systems

2018 - 2022

Made outbound calls and also received inbound calls from new residents in central and southern California, Nevada and Arizona.. Explained the gift consisted of a 25 dollar gift card for Amazon or Starbucks and that we personally deliver it so that we can provide them with the free service of testing their kitchen tap water for mold and hardness.. Coordinated a 2 hour window spot for the technician to travel to and from the appointments, taking into consideration the current traffic.. Regularly assisted inbound callers with answering any questions concerning current or future appointments.