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Shopify Operations Specialist with 5+ years in e-commerce logistics
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Competencies
Handled shipping settings, order routing, and inventory management for large-scale Shopify stores.
Utilized HubSpot and Salesforce for lead tracking, deal management, reporting, and process automation.
Provided technical assistance to merchants, resolving issues in logistics, payments, and platform integrations.
Led B2B lead management, inventory control, and stakeholder communication, ensuring operational accuracy.
Education
Languages
Summary
Experienced Shopify Operations Specialist and B2B coordinator skilled in logistics, fulfillment, CRM automation, and technical support for high-volume online stores and B2B environments.
Key Achievements
- Managed high-volume Shopify stores, resolving complex international shipping and inventory issues, maintaining 95%+ CSAT.
- Led technical support sessions for logistics and payment gateway troubleshooting, ensuring seamless store operations.
- Optimized B2B lead management and CRM systems, achieving zero lead leakage and improving deal closure efficiency.
Experience
Shopify Operations Specialist | Logistics & Fulfillment
Acted as the primary technical point of contact for US merchants, managing Fulfillment, Shipping Settings, and Order Routing within the Shopify Admin., Resolved complex issues regarding Managed Markets, international shipping strategies (DDP/DDU), and inventory synchronization for high-volume...
B2B Business Development & CRM Coordinator
Led lead tracking and deal management for high-ticket products, ensuring 0% lead leakage., Retail inventory management, database integrity, and B2B communication., HubSpot/Salesforce systems for automation, reporting, and close optimization.