Juan - Bilingual Call Center Agent with customer support & sales experience

Bogotá, Bogota D.C., Colombiaen

Handled financial platforms' customer inquiries, resolving security issues like fraudulent transactions and phishing attempts.

Supported diverse multinational campaigns at Teleperformance, enhancing client satisfaction through technical support and sales.

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Summary

Experienced bilingual call center agent with a background in customer service, technical support, and sales across financial and retail sectors. Skilled in problem resolution, report analysis, and client communication, committed to delivering exceptional support and solutions.

Key Achievements

Analyzed sales reports and managed customer accounts, contributing to monthly and annual sales documentation.

Skills

Customer SupportAdvanced

Provided technical and account support in call center environments, resolving client issues effectively.

SalesIntermediate

Engaged in sales activities for financial and retail clients, including client acquisition and sales report analysis.

Problem ResolutionAdvanced

Diagnosed and resolved customer issues related to financial transactions and platform security.

Communication SkillsAdvanced

Utilized bilingual abilities to support diverse customer needs across multinational campaigns.

Reporting & AnalysisIntermediate

Generated and consolidated sales and expense reports for sales channels, aiding management decisions.

Languages

Inglés(Bilingüe)

Experience

AGENTE BILINGÜE

FOUNDEVER CALL CENTER

11 de septiembre 2023 - 13 de noviembre 2025

Agente Call Center – Campañas Financieras (PayPal, Cash App), Encargado de brindar atención al cliente en plataformas financieras, ofreciendo soluciones a inquietudes relacionadas con el uso de las aplicaciones y movimientos financieros., Identificación y resolución de problemas asociados con...

AGENTE BILINGÜE

TELEPERFORMANCE CALL CENTER

Septiembre 2021 - 31 de Julio 2023

Agente bilingüe Call Center en Teleperformance, trabajando en diferentes campañas multinacionales como Walmart y Rebel., Ofreciendo soporte técnico, ventas y demás necesidades que requiera el cliente.

ASISTENTE DE VENTAS

TOTAOS-PATACONES

Junio 2020 - Octubre 2020

Captación de clientes canal TAT, Análisis de Reportes de Ventas y consolidación de pedidos canal TAT y Tradicional., Atención presencial y telefónica a los clientes., Realizar informes mensuales, trimestrales y anuales de ventas y gastos del canal TAT por vendedor.