Juan

Call Center Supervisor with 20+ years of industry experience

Video resume

Cs/Trainer/Workforce/Supevisor

I have 20+ years callcenter experience as an agent, supervisor, trainer and workforcennI'm proficient in Word and Excel

Santo Domingo, Distrito de Santo Domingo, Santo Domingo

Open to remote

Available on CazVid

Call Center OperationsExpert

Managed daily call center activities, ensuring efficiency and quality of service.

Training & DevelopmentAdvanced

Designed and delivered training programs for new and existing call center staff.

Workforce SupervisionAdvanced

Supervised call center teams, coordinating schedules and performance management.

Communication SkillsExpert

Effectively communicated with team members and clients to resolve issues and improve service.

Technical SkillsIntermediate

Proficient in Word and Excel for reporting and documentation tasks.

Experienced call center professional specializing in team supervision, training, and operations management with over 20 years in the industry.

Progressed from agent to supervisor and trainer within 20+ years in call center industry
Gained proficiency in call center operations, including training and workforce supervision
Developed extensive experience in remote and on-site call center environments

Call Center OperationsTraining & DevelopmentWorkforce SupervisionCommunication SkillsTechnical Skills

Published on CazVid - Jul 3, 2025