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Juan
Cs/Trainer/Workforce/Supevisor
Video currículum
Cs/Trainer/Workforce/Supevisor
I have 20+ years callcenter experience as an agent, supervisor, trainer and workforcennI'm proficient in Word and Excel
Contacto
Santo Domingo, Distrito de Santo Domingo, Santo Domingo
Abierto a remoto
Disponible en CazVid
Competencias
Call Center OperationsExpert
Managed daily call center activities, ensuring efficiency and quality of service.
Training & DevelopmentAdvanced
Designed and delivered training programs for new and existing call center staff.
Workforce SupervisionAdvanced
Supervised call center teams, coordinating schedules and performance management.
Communication SkillsExpert
Effectively communicated with team members and clients to resolve issues and improve service.
Technical SkillsIntermediate
Proficient in Word and Excel for reporting and documentation tasks.
Resumen
Experienced call center professional specializing in team supervision, training, and operations management with over 20 years in the industry.
Logros Clave
- Progressed from agent to supervisor and trainer within 20+ years in call center industry
- Gained proficiency in call center operations, including training and workforce supervision
- Developed extensive experience in remote and on-site call center environments
Habilidades
Call Center OperationsTraining & DevelopmentWorkforce SupervisionCommunication SkillsTechnical Skills
Publicado en CazVid - 3 jul 2025