Experienced call center professional specializing in team supervision, training, and operations management with over 20 years in the industry.
Managed daily call center activities, ensuring efficiency and quality of service.
Designed and delivered training programs for new and existing call center staff.
Supervised call center teams, coordinating schedules and performance management.
Effectively communicated with team members and clients to resolve issues and improve service.
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Proficient in Word and Excel for reporting and documentation tasks.
