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Administrative professional with 3+ years in logistics and customer service
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Competencies
Handled client communications, inquiries, and follow-ups to enhance customer satisfaction.
Assisted in managing shipments, import/export documentation, and customs compliance processes.
Organized meetings, maintained databases, and prepared reports supporting business operations.
Utilized Word, PowerPoint, and Excel for document creation, data analysis, and presentations.
Drove effective communication internally and externally, managing correspondence and client relations.
Education
Languages
Summary
Dedicated professional with 3+ years supporting commercial activities, customer service, and logistics operations. Skilled in document management, client relations, and data coordination, with a strong emphasis on process efficiency and communication.
Key Achievements
- Managed commercial activities, customer service, and sales support at Pro Barranquilla, streamlining business processes.
- Supported import/export operations at Interport Logistics by preparing customs documentation and ensuring compliance.
- Developed skills in customer relationship management, document coordination, and logistics support through diverse roles.
Experience
Administrative Assistant
Managing and organizing the commercial activities of a company, Customer service, Business correspondence, Preparation of documents and reports, Coordination of meetings and events, Maintenance of customer and supplier databases, Support for the development of sales strategies, Tracking orders and...
Customer Service Intern
Managing daily communication with clients via email, Providing timely responses to inquiries, Ensuring proactive follow-up to strengthen customer relationships, Supporting import operations by preparing and reviewing ISF filings and CBP Form 7501 through Acelink and Magaya, Verifying data accuracy...