Juan

Demonstrated experience with English.

Provided technical support to students, teachers, and administrative staff.. Performed computer maintenance, troubleshooting, and basic hardware repairs.. Diagnosed and resolved software, operating system, and network-related issues.. Assisted with Wi-Fi connectivity problems and ensured reliable network access throughout the institution.. Installed, configured, and updated software applications and computer systems.. Supported the Systems Department with day-to-day IT operations and maintenance tasks.. Responded to technical support requests and helped users resolve computer and system issues efficiently.. Assisted in maintaining computer labs, office equipment, and technology resources.

Provided bilingual (English/Spanish) customer support via phone, email, and chat.. Assisted customers with account inquiries, troubleshooting, billing concerns, and service-related issues.. Conducted outbound calls for promotional and marketing campaigns.. Scheduled appointments and generated leads for roofing and home improvement services.. Supported customer retention efforts for a home security company by addressing customer concerns and offering solutions.. Resolved customer complaints while maintaining high customer satisfaction standards.. Documented customer interactions and updated CRM records accurately.

Worked on multiple customer service campaigns across various industries.. Adapted quickly to different products, services, systems, and procedures.. Delivered professional customer support while meeting quality and performance metrics.. Handled customer inquiries and provided effective solutions in both English and Spanish.

Investigated and resolved Trust & Safety cases.. Assisted customers with safety-related concerns and policy compliance.. Handled sensitive situations while maintaining professionalism and confidentiality.. Provided support to both guests and hosts regarding platform safety issues.

Assisted customers with package tracking, delivery updates, and order status inquiries.. Resolved shipping and delivery-related issues.. Provided timely and accurate information while maintaining excellent customer service standards.. Documented interactions and followed company procedures for issue resolution.

Assisted insurance agents with Medicare and ACA (Obamacare) contracting processes, ensuring they were properly licensed and appointed to sell insurance products.. Managed calendars and scheduled meetings for the Head Agent, clients, prospective agents, and business partners.. Maintained and updated CRM systems, primarily Zoho CRM, ensuring accurate client and agent records.. Coordinated and managed Google Calendars, appointments, and daily schedules.. Organized company events, business dinners, lunches, and meetings.. Served as the primary administrative and personal assistant to the Head Agent, handling day-to-day operational tasks.. Facilitated communication between the Head Agent, employees, attorneys, insurance agents, and clients.. Assisted agents and clients by resolving contract, onboarding, and service-related issues.. Managed inbound and outbound calls, emails, and correspondence while maintaining professionalism and confidentiality.. Supported departmental operations through document management, reporting, and administrative coordination.