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Support Associate
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Competencies
Utilized AWS architecture, core services, and support to troubleshoot and support cloud environments.
Handled customer inquiries both in-person and via phone, resolving issues and maintaining high service standards.
Provided technical assistance and problem solving for cloud services and customer inquiries.
Managed inventory and cashier operations accurately, supporting store presentation and workflow.
Worked with internal teams to escalate issues and improve service processes.
Education
Languages
Summary
Experienced in cloud support, technical troubleshooting, and customer service, with a focus on AWS cloud services and client satisfaction. Proven ability to troubleshoot, collaborate, and contribute to documentation improvements.
Key Achievements
- Provided technical support to AWS clients, resolving cloud-related issues and improving customer satisfaction.
- Assisted in configuring and troubleshooting AWS services such as EC2, S3, IAM, and RDS to ensure seamless cloud operations.
- Contributed to documentation updates and collaborated with teams to enhance service efficiency and knowledge base quality.
Experience
Support Associate
Provide technical and customer support to AWS clients, ensuring effective resolution of cloud-related issues., Assist in the configuration and troubleshooting of AWS services including EC2, S3, IAM, and RDS., Collaborate with internal teams to escalate and follow up on complex technical cases.,...
Sales Associate & Customer Service Representative
Delivered exceptional in-store and phone-based customer service., Managed inventory and restocked products to ensure availability and proper presentation., Operated cash registers, handled transactions, and resolved minor operational issues.
Customer Service Representative
Assisted customers in-person and over the phone, handling reservations and inquiries., Supported the team during high-demand hours, improving service efficiency., Resolved customer complaints professionally and empathetically.