Dedicated bilingual professional with experience in customer service, sales, and medical interpretation. Skilled in delivering empathetic support, ensuring confidentiality, and facilitating clear communication across industries.
Proficient in conveying information clearly and empathetically in bilingual contexts.
Experienced in managing inbound and outbound interactions, ensuring customer satisfaction.
Capable of providing accurate medical interpretation with confidentiality and professionalism.
Able to analyze customer issues and provide effective solutions promptly.
Provide medical interpretation via voice and video calls, ensuring accurate communication between patients and healthcare professionals.. Follow strict confidentiality and security protocols while managing calls and internal systems.
Provided customer support for internal banking processes, assisting with accounts, products, and financial services.. Managed inbound and outbound calls while handling sensitive customer information using high-security systems.
Delivered customer service and sales support for a U.S.-based recreational park chain.. Handled inbound calls, provided information, and promoted services and offers.
Provided customer support for a vehicle-related utility services company.. Assisted drivers and passengers through chat-based support in Spanish and English.. Used internal knowledge base tools and corporate communication platforms.
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