JJMZ - Customer Service Agent with diverse linguistic and operational skills

Medellín, Antioquia, Colombiaen

Progressed through multiple roles, enhancing bilingual communication and customer support skills

Gained experience in logistics operations, customer service, and BPO environments

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Summary

Experienced in customer service, logistics, and bilingual communication across various organizational settings.

Key Achievements

Worked in varied organizational contexts, demonstrating adaptability and language proficiency

Skills

Customer ServiceIntermediate

Handled customer interactions across multiple companies, focusing on assistance and issue resolution.

Bilingual CommunicationIntermediate

Communicated effectively in bilingual (Spanish-English) settings for customer and operational support.

Logistics OperationsBeginner

Supported logistics tasks at Indeportes Antioquia, gaining initial exposure to supply chain processes.

Call Center SupportIntermediate

Worked as an agent in BPO environments, managing inbound and outbound customer communications.

Experience

Logistics Operator

Indeportes Antioquia

Jan 2022 - Jun 2022

Semibilingual Agent

One Link BPO Lyft

Jan 2023 - Oct 2023

Bilingual Agent

AlmaContact

Oct 2023 - Dec 2023

Bilingual Agent

Fusion Bpo Services Sea world

Jan 2024 - Jul 2024

Education

Institucion Educativa Benjamin Herrera

Bachelor

Completed 2019

Universidad de Bellas Artes

Digital Drawer

Completed 2021

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