Dedicated bilingual customer service representative with strong skills in digital communication, process management, and personalized client solutions. Proven ability to work autonomously in remote settings.
Skilled in managing customer inquiries and providing personalized solutions via digital channels.
Proficient in reviewing and analyzing written English to ensure clarity and accuracy.
Experienced in managing and monitoring digital process workflows for efficiency.
Capable of maintaining productivity and autonomy in remote work environments.
Concentrix S.A
Management and follow-up of requests through digital platforms.. Review and analysis of written information in English to provide accurate and personalized solutions.. Use of Knowledge Articles and workflows to ensure traceability and process compliance.. Professional communication with international clients via chat and email.
High School Diploma
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