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Customer Service & Medical Interpreter with 5+ years of communication expertise
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Competencies
Handled customer interactions across chat and phone channels, resolving issues effectively.
Demonstrated strong verbal and written communication in customer support and medical interpretation.
Resolved customer disputes and technical issues to ensure satisfaction and service continuity.
Managed multiple concurrent customer requests efficiently within fast-paced environments.
Interpreted medical communication in real-time, ensuring accuracy for healthcare providers and patients.
Education
Languages
Summary
Experienced in providing customer support via chat and phone, with a strong background in medical interpreting and communication skills.
Key Achievements
- Responded to diverse customer inquiries via chat and phone, ensuring effective communication and issue resolution.
- Managed high-stress customer interactions professionally, maintaining service quality under pressure.
- Facilitated clear communication between patients and healthcare providers in real-time medical interpreting environments.
Experience
CUSTOMER SERVICE – CHAT
Responded via chat to customer requests for products, services, and company information., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CUSTOMER SERVICE – PHONE
Collaborate with other teams to improve customer experience and meet service goals., Resolve issues and ensure customer satisfaction through effective problem-solving.
MEDICAL INTERPRETER VRI/OPI
Facilitate clear communication between patients and healthcare providers via video remote interpreting., Accurately interpret medical terminology, diagnoses, and treatment plans in real-time.