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Event Services & Customer Support with 10+ years of diverse experience
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Competencies
Delivered professional and efficient support via phone and remote channels, resolving issues across various industries.
Created and managed an event services business, handling logistics, marketing, and team leadership.
Developed and maintained company social media presence and e-commerce platforms to promote services.
Recruited, trained, and organized teams to provide efficient event services and customer support.
Fluent in Spanish and English, successfully engaging with diverse clients and customers.
Education
Languages
Summary
Experienced in managing event operations, delivering remote technical and customer support, and enhancing client engagement across various industries.
Key Achievements
- Founded and managed an event services company, overseeing operations, partnerships, marketing, and team recruitment.
- Provided remote customer support for financial and telecom companies, maintaining high satisfaction levels and resolving complex inquiries.
- Supervised front desk and guest services in a 5-star hotel, ensuring quality guest experience and efficient billing.
Experience
Founder & Event Services Manager
Created and managed an event services company specializing in DJ bookings, LED dance floors, entertainment services (LED Robots), and photobooth rentals., Developed partnerships with providers to promote and subcontract services while earning commissions., Managed customer inquiries and future event reservations, ensuring smooth logistics and service quality., Gained experience in video editing for social media marketing and promotional content., Designed and managed the company’s Facebook page, WhatsApp Business catalog, and e-commerce shopify platform: New Future Digital Store promoting event reservations at [link hidden] Recruited, trained, and organized a team to provide event services efficiently.
Customer Service Representative (Remote)
Managed customer inquiries, billing issues, and account support for Westlake Financial., Assisted with loan account concerns and payment processing, ensuring accuracy and compliance., Consistently maintained high customer satisfaction through professional and efficient service.
Technical Support Representative (Remote)
Provided technical support and troubleshooting for Verizon customers, resolving internet and telecom issues., Assisted with device upgrades and sales, enhancing customer retention and satisfaction., Achieved performance targets in both customer satisfaction and resolution times.
Night Auditor
Supervised front desk operations, billing processes, and overall guest service in a 5-star hotel., Managed credit card transactions, room assignments, and guest feedback, ensuring quality service.
Receptionist
Welcomed international guests, managed reservations, and resolved on-site issues promptly., Promoted additional hotel services and tours to increase revenue.