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J

Juan

Customer Support & Design Specialist with diverse technical expertise

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Bogotá, Bogota D.C., Colombia
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Competencies

Design & Multimedia ProductionAvanzado

Involved in graphic design, photography, video production, and website management for marketing and informational purposes.

Customer Service & Technical SupportAvanzado

Provided bilingual customer service and technical troubleshooting for sectors including HVAC, telecom, and music services.

Web Design & Content ManagementIntermedio

Handled website updates, content posts, and digital catalog design for educational and real estate projects.

Logistics Coordination & OperationsIntermedio

Coordinated logistics operations within transportation and staffing industries, emphasizing bilingual communication.

Design & BrandingIntermedio

Created branding materials and reviewed design content to support marketing campaigns.

Education

Professional in Visual Design
Fundación Universitaria Panamericana - Unipanamericana
April 6, 2018
Mobile Application Development
Corporación de Educación Tecnológica Colsubsidio
June 7, 2018
Technologist in Design for Web Projects
Fundación Universitaria Panamericana - Unipanamericana
April 30, 2016
Technical High School Graduate
Colegio Distrital Paulo Freire
Completed December 1, 2012

Languages

EnglishC2

Summary

Experienced in bilingual customer support, technical assistance, and visual media production with a focus on branding and website content.

Key Achievements

  • Reviewed, edited, and created branding designs to enhance marketing campaigns.
  • Managed photography, video production, and website content for real estate and educational projects.
  • Supported bilingual customer service and technical support across multiple high-profile companies.

Experience

Travel Specialist (Airbnb)

Intouch CX
March 11, 2024 - August 20, 2024

Robot Safety Operator (Refraction AI)

Transcom
July 25, 2022 - October 03, 2023

Bilingual Customer Service and Technical Support (HVAC Service Experts)

Contact Point 360
November 10, 2020 - October 5, 2021

Bilingual Logistics Coordinator (JB Hunt)

Lean Staffing
January 20 - July 3, 2020

Bilingual Graphic Designer

Impresos y Comunicaciones S.A.S.
July 10 - September 30, 2019

review, editing, and creation of designs to generate branding for the respective campaigns.

Bilingual Customer Service and Technical Support (PlayNetwork Music for Business)

Job and talent (Callzilla)
July 30, 2018 - July 6, 2019

Bilingual Customer Service and Technical Support (Cricket Wireless)

Teleperformance
August 22 - December 1, 2017

Professional in Visual Design

Alianza Group Inmobiliaria
March 2 - May 31, 2017

Photography and video of properties, website management, and posts on real estate-related websites.

Internship in Web Design Technology Projects

Plumas & Hobbies
September 2 - October 2, 2015

Catalog design and operation of machines and designs for laser marking.

Internship in Professional Technical Production of Multimedia Pieces

Colegio Instituto Nazareno Modelia.
October 20, 2014 - July 30, 2015

Photography and video of school events, creation of informational flyers, website management, and posts.

Skills

Design & Multimedia ProductionCustomer Service & Technical SupportWeb Design & Content ManagementLogistics Coordination & OperationsDesign & Branding
Published on CazVid - May 17, 2026
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