Dedicated professional with extensive experience in administrative tasks, travel coordination, training, and remote interpretation across legal, travel, and customer service industries.
Maintained and organized client and attorney files to ensure accessible record-keeping.
Coordinated travel bookings and managed client interactions for seamless travel experiences.
Mentored new hires, monitored progress, and developed training plans to support staff development.
Provided accurate remote interpretation services using active listening and cultural sensitivity.
The United Firm
Performed administrative tasks to support criminal court case management for attorneys and administrative staff., Organized and maintained client and attorney files, ensuring coherent and accessible record-keeping., Scheduled client–attorney meetings and tracked court dates to optimize case...
IGT Colombia / Capital One Travel
Assisted Premium Capital One Travel clients with real-time solutions for flights, hotel bookings, and car rentals., Coordinated with airlines, hotels, and rental agencies to ensure timely and accurate travel arrangements., Maintained detailed records of client interactions, emails, and service...
Teleperformance, Colombia
Mentored new hires, resulting in stronger staff development and increased productivity., Monitored and reported trainee progress, introducing new learning tools to address individual needs., Monitored participant workflow and behaviors throughout training process., Develop effective training plans...
Teleperformance, Colombia
Arts
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Performed scheduling, correspondence drafting, and general administrative duties to support daily operations.
Utilized active listening skills and cultural sensitivity to convey accurate interpretations., Communicated with clients to understand interpreting needs and provide best service possible., Interpreted remotely through video conferencing or phone to facilitate communications between parties unable...
