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Competencies
Demonstrated experience with Adaptation.
Demonstrated experience with Teamwork.
Demonstrated experience with Punctuality and Commitment.
Education
Languages
Experience
Road Assistance Agent
Provided telephone support to clients in emergency situations, coordinating towing and roadside assistance services., Accurately recorded information and worked as a team to ensure efficient responses., Demonstrated effective communication skills, problem solving and handling situations under pressure.
Customer Retention Agent
Maintained and strengthened relationships with existing clients, offering personalized solutions and encouraging their loyalty., Utilized persuasive communication and problem-solving skills to provide excellent service.
Logistics Coordinator
Audited logistics costs and tracked rates to perform correct billing; auditing an average of 150 daily invoices from foreign clients., Maintained contact with transportation companies in the United States and suggested improvements in processes.
Implementation Specialist
Supported clients with account setup and onboarding, ensuring seamless adoption of the SaaS fleet management platform., Organized clients’ logistical data, including trucks, drivers and personnel, using Excel.