Demonstrated experience with Design and implementation of contingency plans for critical services.
Demonstrated experience with Troubleshooting of networks, software, and devices using tools like TeamViewer and AnyDesk.
Demonstrated experience with Clear, bilingual support with a focus on service quality and user satisfaction.
Demonstrated experience with Experienced with Zendesk for issue resolution, escalation, and tracking.
Human Quality
Provided real-time interpretation for customer service calls between Spanish-speaking users and U.S.-based companies., Accurately translated conversations related to technical support, healthcare, finance, and legal services., Ensured confidentiality and linguistic accuracy in sensitive customer interactions.
Handled technical and commercial inquiries from clients in the technology sector, providing timely and effective solutions., Provided first-level technical support, including basic troubleshooting, ticket routing, and follow-up on complex cases., Managed key client relationships, strengthening customer loyalty and expanding the client portfolio., Prepared quotes, tracked orders, and supported administrative processes related to sales., Participated in the improvement of customer service protocols and the implementation of tools to systematize workflows.
Teleperformance Guadalajara
Managed sales of products and services for U.S. clients through phone and digital channels., Consistently met weekly and monthly targets in international sales campaigns., Used CRM tools and digital platforms to track leads, conversions, and post-sale support.
Bachelor’s Degree
Engineering Degree
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Verificentro TE946 (Verificaciones Ozumbilla)
Diagnosed and resolved technical issues in vehicle verification systems, local networks, and management platforms., Provided end-user support for technical incidents, service outages, and operational issues., Monitored critical infrastructure including power systems, networks, local servers, and backup systems., Designed and implemented contingency plans for disruptive events, including power outages, network failures, and health emergencies., Coordinated preventive and reactive measures to ensure continuous operations under adverse conditions.
