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Customer Service & Logistics Specialist with diverse experience in Colombia
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Competencies
Skilled in delivering exceptional service, resolving inquiries, and ensuring customer satisfaction across various sectors.
Experienced in creating and managing import/export documents, ensuring regulatory compliance and smooth supply chain operations.
Effective collaborator with a cheerful attitude, excelling in team environments and maintaining Polite, helpful communication.
Capable of guiding clients through safe exercise routines, motivating and supporting their health and wellness goals.
Education
Languages
Summary
Dynamic individual with strong skills in customer relations, logistical documentation, and fitness instruction. Adept at teamwork, learning quickly, and maintaining a cheerful, helpful attitude to ensure client satisfaction and operational success.
Key Achievements
- Developed customer service policies at TREMENDA NIGHTCLUB, enhancing client satisfaction and operational efficiency.
- Created and managed import documentation for animal health products, ensuring compliance with INVIMA and ICA regulations.
- Provided exceptional customer service at multiple retail and hospitality venues, fostering positive client relationships.
- Supported clients' fitness goals through personalized routines, assessments, and motivation at BODYTECH Colombia.
Experience
Customer service
Waiter & Bartender
Developed and implemented customer service policies procedures and standards to ensure customer satisfaction.. Worked in a team environment to ensure customer inquiries were answered promptly and accurately.. Handled customer complaints and inquiries in a professional and polite way.. Able to deal with intoxicated customers through excellent communication and follow-up skills.. Assisted bar and wait staff in supporting front of house operations.. Developed and maintained positive relationships with customers through excellent communication and follow-up skills.. Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.
Customer Service
Fitness Instructor
Assisted in guiding clients through safe exercise routines under supervision.. Supported clients well-being by providing motivation and basic wellness advice.. Helped with fitness assessments and learned to tailor fitness plans to individual needs.
Foreign Trade Analyst & Specialist
Creation of animal health import documents (DZI), within the SISPAP platform of INVIMA and ICA for the client Food Box SAS.. Documentary creation of processes, follow-up and coordination of the supply chain for our suppliers.. Validate information as requested through invoices, packing list, insurance, CO, HC and DZI issued by the supplier to minimize inconsistencies, errors or omissions that may delay the operation.. Developed and maintained positive relationships with customers through excellent communication and follow-up skills.. Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.