Experienced business administrator with 10+ years in financial, administrative, and operational management across diverse sectors, including banking and client services.
Applied strategic leadership to manage teams, coordinate operations, and achieve organizational goals.
Facilitated effective communication with customers, clients, and team members to ensure clarity and service quality.
Conducted financial analyses and monitored treasury reports to optimize business growth and operational efficiency.
Oversaw administrative logistics, maintained client and process documentation, and ensured compliance with procedures.
Teleperformance
Successfully resolve customer requests and claims in both languages, demonstrating problem-solving skills and the ability to find appropriate solutions., Proactively follow up with customers and their requests in both languages, ensuring effective and timely communication., Consistently meet the company’s established productivity and service quality objectives.
Magiagro S.A.S
Defined project objectives aligned with client expectations and ensured their fulfillment., Trained clients in key areas such as market research, marketing strategies, sales, customer service, resource management, and financial management., Conducted thorough financial analyses to identify business growth and improvement opportunities., Managed human resources processes efficiently, adding value to employees and ensuring their professional development., Coordinated effective administrative logistics and maintenance.
Banco Av Villas
Managed the daily compliance of operations in the Colombian stock market., Generated daily reports on cash flows and bank positions., Verified the timely accounting of banking operations and monitored key indicators., Analyzed and monitored treasury control reports.
Master’s in Organizational Management
Business Administrator
Academic High School Diploma
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Managed customer complaints, claims, and loyalty initiatives to enhance customer satisfaction and retention.
Banco Av Villas
Led, managed, coordinated, supervised, and ensured branch services for optimal customer service., Motivated and led the team to achieve sales and customer loyalty objectives., Handled, processed, and managed customer complaints and claims.
