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Customer Service & Interpretation Specialist with 5+ years in Customer Support and Medical Interpretation
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Competencies
Skilled in delivering high-quality support via voice and chat, resolving inquiries efficiently and building customer trust.
Proficient in Spanish-English medical interpretation, ensuring accurate communication in healthcare settings.
Fluent in Spanish, English, French, and Portuguese, facilitating effective multilingual communication.
Experienced in coordinating between diverse teams, including sports organizations and medical staff, ensuring clear and effective communication.
Created engaging lesson plans for English learners, fostering language acquisition and real-world application.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer service, medical interpretation, and multilingual communication. Proven ability to enhance client satisfaction, facilitate effective communication, and manage diverse support roles across healthcare, retail, and sports sectors.
Key Achievements
- Consistently provided prompt and accurate customer support at Cash App, enhancing user satisfaction and retention.
- Facilitated clear communication between medical staff and patients, ensuring effective treatment and follow-up care.
- Managed chat-based support for major clients like Best Buy and Cricket, improving response times and customer experience.
- Acted as a vital communication link during an international sporting event, ensuring seamless coordination for the FIFA team.
- Designed and implemented interactive English language curricula, improving student engagement and language proficiency.
Experience
Customer Service Agent
Experienced customer service agent with a proven track record at Casha App, providing prompt, accurate, and friendly support to users through voice and chat, Skilled in resolving inquiries, troubleshooting app-related issues, and guiding customers through transactions, while ensuring a positive user experience and maintaining high satisfaction ratings.
Freelance Medical Interpreter
Provide medical interpretation services for patients and medical staff at Saint Luke’s Hospital, specializing in physical therapy and post-surgery follow-up care for work-related injuries., Facilitate clear and accurate communication between Spanish-speaking patients and English-speaking medical professionals., Ensure confidentiality and professionalism during each interpretation session.
Customer Representative / Chat Sales
Served as a customer representative for Best Buy, providing chat-based support for customer inquiries, order modifications, and tech purchase guidance., Managed customer accounts through CRM systems, ensuring customer satisfaction and timely updates on orders., Assisted customers with product recommendations, order status, and troubleshooting.
Customer Representative
Provided customer support via chat for Cricket, addressing customer inquiries about orders, troubleshooting mobile connectivity issues, and processing new orders., Updated CRM systems to reflect customer information and service interactions.
Spanish-English Logistic Interpreter
Facilitated interpretation between Canadian engineers and local workers, ensuring accurate communication regarding safety and work protocols., Assisted in translating documents and emails between Canadian team members and local staff., Provided logistical support to foreign engineers during their transportation to and from work sites.
English Teacher
Taught English to both teenager (A1-B2 levels) and adult students, with a focus on interactive lessons and real-life application of language skills., Created and managed syllabi for the semester, including designing lesson plans and planning intensive programs (20 hours weekly)., Conducted progress assessments and provided personalized feedback to students.
Team Liaison Officer (TLO)
Acted as a liaison officer for the Australian FUTSAL team during an international sporting event., Coordinated communication between the Australian team manager and the Colombian football federation., Translated documents, emails, and facilitated logistics for the team's travel and event participation.