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Juan David Soto Garcés's avatar
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Juan David Soto Garcés

Medellín, Antioquia, Colombia

Customer Service Specialist with 5+ years of multilingual communication expertise

  • Managed customer inquiries across English, Portuguese, and Spanish, ensuring clear, effective communication
  • Developed skills in active listening and problem-solving to enhance customer satisfaction
  • Collaborated with teams to deliver consistent service excellence and maintain confidentiality
Communication Skills
Expert
Applied strong verbal and written communication abilities to interact with diverse clients and team members effectively.
Active Listening
Advanced
Utilized active listening techniques to accurately understand customer needs and provide tailored solutions.
Problem Solving
Intermediate
Addressed customer concerns by analyzing issues and offering effective solutions promptly.
Language Proficiency
Expert
Communicated fluently in English, Portuguese, and Spanish, facilitating cross-cultural customer interactions.
Technology Proficiency
Intermediate
Utilized various customer service software and tools to manage interactions efficiently.

Languages

English
C1
Portuguese
B1
Spanish
native
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Institución Educativa Asamblea Departamental
Technical High School Graduate
Completed 2024
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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