Experienced in logistics coordination, customer retention, and data analysis, with a proven track record of optimizing operations and building strong client relationships.
Monitored and coordinated shipment logistics to optimize delivery operations.
Managed customer accounts with a focus on reducing churn and enhancing satisfaction.
Analyzed logistics and customer data to identify trends and suggest improvements.
Effectively engaged with drivers, customers, and cross-functional teams to ensure smooth operations.
Lean Solutions group
Coordinated and monitored the real-time tracking of shipments to ensure timely delivery and resolve any transportation issues., Managed and updated shipment status using tracking systems, providing accurate and timely information to internal teams and customers., Communicated with drivers,...
Sutherland
Successfully managed customer accounts, focusing on retention and minimizing churn by addressing customer concerns and offering tailored solutions to meet their needs., Utilized strong communication skills to build rapport with customers, effectively resolving issues and negotiating service...
Center source
Excellent management in different systems for the creation of invoices, Management of communication with customers for sales and scheduling of products, Management of multitasking for prompt resolution of cases from different customers
Bachelor’s Degree
Technological Degree
Intermediate English
Microsoft Office Excel tools
Managed and maintained customer relationships to ensure retention and satisfaction.