Experienced Data Analyst specializing in healthcare and finance sectors, proficient in data interpretation, visualization, and database management.
Utilized statistical tools and methodologies to interpret complex data sets for healthcare and finance sectors.
Managed large datasets using SQL and Excel to ensure data integrity and availability.
Created dashboards and visual reports using Tableau to communicate insights effectively.
Applied Python and R for data cleaning, analysis, and automation tasks.
Transcom
Utilized email and phone communication to build and maintain strong relationships with VIP clients, ensuring personalized and prompt responses to their inquiries., Demonstrated a high level of professionalism and refinement in all interactions, understanding that our VIP customers expect a sophisticated approach to service., Delivered customized solutions and recommendations, enhancing the overall client experience and satisfaction., Collaborated with cross-functional teams to ensure seamless service delivery and adherence to our high standards of quality., Utilized feedback to refine sales strategies and improve service offerings, contributing to overall business growth.
Intouch cx
Analyzed and developed tailored solutions for a diverse range of customer cases., Monitored and managed individual customer cases to ensure timely and effective resolution., Oversaw data security protocols to protect customer information and maintain database integrity., Handled complex interfaces with data management systems to streamline case processing., Utilized extensive knowledge of various workflows and company policies to deliver optimal customer experiences while safeguarding company interests., Implemented best practices for data handling to boost operational efficiency and ensure compliance.
Antipasti Delicafe
Training of new team members., Person in charge of the front area., Appropriate manage of customers., Receive and handle any complaint from customers.
General English
High School Diploma
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Delivered presentations and reports to cross-functional teams to facilitate data-driven decision making.
Pickwick Group Pty Ltd
Person in charge of different areas; making sure the correct function and cleaning of each one.
MOUNTAIN COFFEE AND CREPES RESTAURANT AND BAR
Demonstrated strong knowledge of food and beverage offerings, including various liquors., Managed customer orders efficiently using the restaurant’s point-of-sale system., Attentively assessed and addressed individual customer needs to ensure a positive dining experience.
