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Service Consultant
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Competencies
Exceptional ability to address customer needs, resolve issues, and foster positive relationships.
Skilled in managing documentation, data entry, and supporting office operations efficiently.
Effective communicator with experience in customer interactions and team collaboration.
Proficient in MS Word, Outlook, and basic Excel for administrative and operational tasks.
Education
Languages
Summary
Dedicated customer service professional with over 9 years of experience in banking, telecommunications, and retail sectors. Skilled in delivering exceptional support, managing transactions, and streamlining operations.
Key Achievements
- Consistently provided accurate and efficient banking assistance at Capitec Bank, enhancing customer satisfaction.
- Resolved complex customer issues at Multichoice, improving service resolution times and customer loyalty.
- Processed transactions with high accuracy across multiple roles, ensuring compliance and operational efficiency.
- Supported daily operational activities, contributing to smooth business functions at retail and service organizations.
Experience
Service Consultant
Assisted customers with banking enquiries and everyday account services.. Processed cash deposits accurately while following company procedures.. Captured and updated customer information on internal systems.. Verified supporting documentation before processing transactions.. Assisted customers with funeral cover applications and funeral claim enquiries.. Maintained accurate records and confidential customer information.. Worked closely with colleagues to ensure efficient branch operations.. Contributed to a professional and welcoming customer experience.
Customer Service Representative
Assisted customers with account and service enquiries.. Resolved customer concerns professionally.. Updated customer information accurately.. Escalated complex issues when required.. Worked collaboratively to achieve service standards.
Customer Service Representative
Assisted customers with payment and account enquiries.. Processed card payments accurately.. Maintained transaction records.. Supported daily operational activities.. Delivered friendly customer service.
Sales & Support Assistant
Assisted customers with product enquiries.. Maintained neat merchandise displays.. Supported stock replenishment.. Helped maintain a clean shopping environment.. Worked with colleagues to meet daily operational goals.