Julia - Call Center Specialist with 13+ years in customer service

Breña, Lima, PerúRemoteen

Over 13 years of experience working in call center environments, providing customer support in bilingual settings.

Led a team as a coordinator, supervising more than 10 staff members in advertising and claims departments.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced bilingual call center professional with over 13 years in customer service, team leadership, and claims coordination.

Possesses advanced English skills along with native Spanish, enabling effective communication with diverse clients.

Bilingual CommunicationAdvanced

Proficient in English and Spanish, used extensively in customer support and coordination roles.

Customer ServiceExpert

Delivered excellent client support, handling inquiries, complaints, and providing solutions over phone and written communication.

Team CoordinationIntermediate

Managed a team of over 10 members, overseeing work processes and ensuring service quality.

Call Center OperationsIntermediate

Experienced in managing various call center functions including claims processing and advertising coordination.

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