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Content Moderation & Data Analysis Trainer at Teleperformance
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Competencies
Expertise in moderating digital content and analyzing data trends to maintain platform safety.
Proficient in providing technical assistance across medical devices and digital platforms in multiple languages.
Fluent in English, Spanish, Portuguese, and French, facilitating effective cross-cultural communication.
Skilled in designing and leading training programs for diverse teams in digital and technical environments.
Experienced in managing technical queues and ensuring system compliance for major digital infrastructures.
Education
Languages
Summary
Experienced in content moderation, data analysis, and technical support across digital platforms and medical devices. Fluent in four languages, with a proven track record of enhancing platform safety, compliance, and user support in international settings.
Key Achievements
- Led multilingual training programs for content moderation teams, enhancing compliance and operational efficiency.
- Executed data analysis to identify content trends, improving platform safety policies.
- Provided technical support for medical devices, facilitating user understanding across international markets.
- Managed high-volume technical queues for Meta, ensuring platform integrity and system compliance.
- Delivered high-tier multilingual support, resolving complex technical issues swiftly.
Experience
Content Moderation & Data Analysis Trainer
Lead training and development processes for moderation teams in trilingual campaigns.. Execute data analysis to identify content trends and ensure compliance with platform safety policies.. Monitor quality and productivity metrics, ensuring the continuous improvement of the moderation team.
Diabetes Technical Support Specialist (Trilingual)
Provide specialized Tier 1 and Tier 2 technical support for medical diabetes device users in international markets.. Perform technical translation of medical documents from English to Portuguese, ensuring terminological accuracy.. Manage critical incidents following strict safety protocols and health regulations.
Social Media Content Moderator
Ensure community safety through proactive material review across various digital platforms.
Multilingual Tech & Operations Support Specialist (VIP Accounts)
Delivered high-tier, real-time technical and operational support in English, Spanish, and Portuguese across multiple platforms, including live chat, email, and voice channels.. Managed and resolved complex, high-priority issues for VIP corporate clients and international guests, guaranteeing immediate troubleshooting and a luxury-standard service level agreement (SLA) fulfillment.. Utilized advanced Global Distribution Systems (GDS), CRM tools, and internal ticketing platforms to diagnose booking anomalies, process high-value transactions, and streamline cross-border operations.
Platform & Application Support Specialist
Managed and resolved high-volume technical queues and ticket flows for a major global digital infrastructure (Meta), ensuring platform integrity and system compliance.. Consistently met and exceeded strict SLA targets, maintaining a 98%+ accuracy rate in troubleshooting, data analysis, and policy enforcement under high-pressure environments.. Utilized advanced internal Content Management Systems (CMS) and proprietary platform tools to diagnose, categorize, and document complex system anomalies and user-reported incidents.