This is my profileContact via CazVidJulian
Customer Support Specialist with Diverse Troubleshooting & Service Skills
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Competencies
Applied technical troubleshooting skills to resolve issues with medical devices and software.
Handled customer inquiries, resolved issues, and managed warranty processes to ensure satisfaction.
Prioritized and scheduled tasks efficiently to maintain service quality across roles.
Provided effective resolutions for customer issues and supported device troubleshooting.
Demonstrated basic leadership in managing customer expectations and team interactions.
Education
Languages
Summary
Experienced in troubleshooting, customer service, and warranty management across healthcare devices and sales environments.
Key Achievements
- Provided troubleshooting services for blood sugar meters and third-party apps at Foundever
- Managed product warranties to ensure customer satisfaction
- Offered resolutions and scheduled appointments to maintain high-quality customer service at Accedo Technologies
Experience
Technical Support
Offering troubleshooting services for blood sugar meters, Providing troubleshooting service for all devices including third-party apps and software, Managing warranty of products to ensure customer satisfaction
Customer Service Representative
Providing customer service in the sales department, Scheduling appointments, Offering resolutions for customer issues, Ensuring high-quality customer service to promote the brand