Experienced in BPO, sales, and customer support with a proven record at companies like eBay, Cashapp, and Cricket. Skilled in communication, team supervision, and rapid adaptation to new environments.
Handled customer inquiries, resolved issues, and provided quality service across multiple platforms.
Supervised and supported teams in BPO environments to ensure quality service delivery.
Possessed excellent communication abilities in English (C1) and Spanish, facilitating clear interactions.
Contributed to sales efforts by providing product information and assisting in customer onboarding.