Julian - Travel and Customer Service Specialist with 6+ years in Bilingual Support

Expertise in bilingual customer support, resolving inquiries and technical issues effectively.

Skilled in hotel bookings, flight and rental car management, and customer travel assistance.

Experience in conducting call audits, generating reports, and identifying performance improvement areas.

Proficient in Excel, Adobe Suite, Jira, Amadeus, Galileo, Sabre, and FLX for various operational tasks.

provided customer support in English and Spanish. resolving inquiries and technical issues in real time. make basic troubleshooting and initiate incident reports for customer's when needed.

Hotel booking assistant and customer service representative in English and Spanish. ticket issues resolving for rental cars and flights making cancellations, changes and others following customer request. Arrange schedules, on road mechanical support and dispatch towing equipment

conduct quality audits of bilingual customer service calls and processes. generate daily and weekly performance reports highlighting trends and improvement areas. use excel and internal tools to analyze and present data