This is my profileContact via CazVidJulian
Legal Assistant with 2+ years in legal and customer service industries
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Competencies
Proficient in preparing legal petitions, motions, and court documents with accuracy and compliance.
Experienced in managing multiple legal cases, tracking deadlines, and supporting attorneys efficiently.
Skilled in resolving customer concerns, maintaining professionalism, and building long-term client relationships.
Effective in English communication, facilitating interactions in multicultural and international environments.
Education
Languages
Summary
Dedicated legal assistant with over two years supporting estate planning, immigration law, and customer service in multicultural settings. Proven ability to manage legal documentation, streamline case processes, and deliver exceptional client support.
Key Achievements
- Supported estate planning and guardianship cases at Sloto & Diamond, ensuring compliance and accuracy in legal documentation.
- Managed immigration cases, including U Visa applications, streamlining processes and improving case turnaround times.
- Delivered high-quality customer service in multicultural environments, enhancing client satisfaction and loyalty.
- Reduced customer attrition at JumboTours through effective technical support and relationship building.
Experience
Legal Assistant
Supported attorneys in estate planning and guardianship cases, preparing petitions, motions, and court orders.. Performed court filings and document uploads, ensuring compliance with filing procedures and deadlines.. Organized and maintained electronic case files, improving accessibility and workflow efficiency.. Tracked case statuses, deadlines, and court responses to ensure timely follow-up.. Provided administrative support to enhance daily legal operations in a remote setting.
Legal Assistant
Managed and supported immigration cases, including adjustment of status and family-based petitions.. Specialized in U Visa cases, preparing applications, work permits, and travel authorization requests.. Drafted and reviewed immigration forms and supporting documentation with high attention to detail.. Responded to Requests for Evidence (RFEs) and ensured timely compliance with USCIS deadlines.. Maintained clear communication with clients and internal teams to ensure smooth case progression.
International Customer Service
Delivered customer service in a high-volume, multicultural environment.. Resolved customer concerns efficiently while maintaining professionalism and service standards.. Strengthened English communication skills and adaptability in fast-paced settings.
Customer Service Specialist
Provided technical and customer support for international tourism services.. Managed escalated cases, contributing to reduced customer attrition.. Built strong client relationships, increasing customer satisfaction and loyalty.. Maintained accurate records and updated customer profiles in CRM systems.